We want to ensure that you are consistently happy with our service, but as humans, mistakes and unfortunate incidents can occur. Please notify us within 24hrs of your cleaning if you are displeased with the quality of our service. At no additional charge, we will arrange a time to come in and correct any dissatisfaction you may have with the service or take special care to ensure your complete satisfaction on our next scheduled visit. You can also call us on our business line or email us and let us know your concerns, we will be happy to address them.
Payments as of now, can be made through cheque or cash. On the day of your estimate, we will provide you with a "DUSTBUSTERS" envelope, in which you can leave the payment(cheque or cash) and seal the envelope. We request that you place the sealed envelope in a conspicuous spot, like your dining table or kitchen counter. On the day of your cleaning, the cleaners will pick up the sealed payment envelope and leave you an empty one for the next cleaning. Customers who wish to be billed at the end of the month, can also be arranged.
The payment methods will however be the same as above.
Cheques to be made in the name of "Dustbusters cleaning (2016)".
Dustbusters guarantees that the rate given will not change in the first year of service. If the conditions of your home changes i.e. additional areas or service requested by you, a price or service revision will be necessary. Wage changes by the provincial/federal regulations and other factors such as inflation may also affect price changes. You will be notified of any rate changes 14 days in advance.
We value our employees and are concerned about their safety while in your home. Employees do not move anything that is too heavy to be moved. We try our best to give you quality cleaning and in case of a heavy item that can't be moved, we clean underneath it and try to be as thorough as possible. Employees do not use ladders and will only clean that is within the reach of a step stool. For health and safety reasons, employees do not clean up animal or human feces, urine, blood or vomit. This includes litter boxes and dog kennels. Please notify us within 2 business days prior to scheduled appointment of any infectious diseases that occur in your household. For our employees safety. we ask that all firearms be stored and locked.
When we schedule your appointment, we hold that time out in the day only for your service. If staff is unable to gain access to your home on day of scheduled clean then you will be charged a $25 fee to cover for their travel time and effort to reach you.
Dustbusters takes every precaution needed to ensure your keys and alarm codes are protected. The access information including keys are always in possession of the owners, except the day of your cleaning. After your cleaning, it is returned to our safe possession. We recommend that you create a new alarm code for our access, which can be erased at a time when you no longer require our services. In case of termination of services, we prefer to return the keys directly to the customer.
You may add, reschedule, skip or cancel any of your cleanings. We understand that unforeseen events may occur which will create a need for you to cancel your scheduled appointment. If for any reason you need to change your scheduled appointment, please contact us with at least 2 business days notice. In the event of on the door cancellation an additional $25 will be added to your next cleaning. If you wish to terminate our services we ask that you give us no fewer than 5 days oral or written notice.