We want to ensure that you are consistently happy with our service, but as humans, mistakes and unfortunate incidents can occur. Please notify us within 24hrs of your cleaning if you are displeased with the quality of our service. At no additional charge, we will arrange a time to come in and correct any dissatisfaction you may have with the service or take special care to ensure your complete satisfaction on our next scheduled visit. You can also call us on our business line or email us and let us know your concerns, we will be happy to address them.
PLEASE NOTE: For all one-time/first clean jobs, a mandatory quality check with the client is required at the end of the cleaning. Upon completing the quality check, you are required to sign a disclaimer waiving the right for any claim to the above mentioned 24-hr policy and our responsibility towards your property or any concerns with respect to the services provided.
Payments can be made through INTERAC e-transfer, cheque or cash. For all one-time or first clean jobs, in order to book them, payment is required before the cleaning in full. For required payment methods and detailed information, please discuss with the advisor on the day of your estimate.
Credit card payment is available on request with a 3% processing fee.